Last Friday I gave a seminar on ‘The human side of process change’: how you can inspire and support people to bring about a process change, looking at both a consulting and a leadership role. The core of my story … Read More
How to do process improvement well could use more attention. When new systems are introduced people expect the way of working to improve all on its own. But it doesn’t happen automatically. So it’s worth taking a systematic approach and … Read More
To keep the conversation going during lockdowns, I increased my online posting frequency this year. Many people mention that they have seen my content when I speak to them, and that they like what they read. That’s always good to … Read More
As a business leader, what’s your no-regret move in our current economy? My conversations with CEOs suggest it’s to improve operational efficiency and cut operational costs. Demand continues to grow in many sectors, so companies are not just looking at … Read More