As a business leader, what’s your no-regret move in our current economy? My conversations with CEOs suggest it’s to improve operational efficiency and cut operational costs. Demand continues to grow in many sectors, so companies are not just looking at … Read More
If you’re planning to launch a new product, service or business line, you probably want to test your ideas before launch. How would you go about doing that? I have expanded my love of business books into writing book reviews, … Read More
If company strategies risk sounding the same when written by people, what happens when they get written by AI? In this post I examine an AI-generated strategy statement for what it says about the abilities of AI and creating strategies. … Read More
Have you heard of the peanut butter strategy? That’s the one where a company spreads its resources thinly across lots of initiatives, so none of them have enough critical mass to make real progress. I’m not a fan of it. … Read More
Step #6 in digital transformation is to integrate your systems. It follows directly from step #5, transform the whole company. Once you have multiple data sources, they must come together in a “single source of truth”. Ideally there would be … Read More
Step #5 in digital transformation is to transform the whole company. Your entire management team needs to support and implement the transformation because it cuts across all functions. When you digitise one process, like customer service, it cannot run properly … Read More
Step #4 in digital transformation is to figure out how to make money. Providing a cloud-enabled service has ongoing costs for software development, maintenance, servers and so on. If you don’t have the revenues to cover these, you’ll be running … Read More
Step #3 of digital transformation is to delight your customers. They have so many choices, so make it easy for them to choose you! The first way to delight customers is to give them information. Let them know what your … Read More
Step #2 for digital transformation success is planning how to get where you want to be. Your plan can only start from where you are now. So beware of following a generic plan for transformation, for example as recommended by … Read More
Things to do during lockdown: finally get around to putting your PhD thesis online! My thesis is now on open access at the Cambridge University thesis repository. You can find it here. Previously, you had to go find one of … Read More